Delete your Lakeday account

Deletion is in Settings, in the web dashboard, iOS app, or Android app. Which option you get depends on your role in the household.

If you're the household's primary member (deletes the whole household)

1. Sign in to Lakeday and open Settings.
2. Open the Account & Location tab and find the Delete Account section.
3. Select Delete Account, then confirm with Schedule deletion.
4. Every household member is emailed. The household keeps full access for a 7-day grace period. To change your mind, select Keep my account in the same section, or use the link in the email.
5. When the 7 days are up, the household and its data are permanently deleted.

If you're another household member (deletes only your own account)

1. Sign in to Lakeday and open Settings.
2. Open the Account & Location tab and find the Delete Account section.
3. Select Delete Account, then confirm with Delete my account.

This takes effect immediately. Your account and your private events and tasks are deleted. Anything you added to the shared household calendar stays with the household, and everyone else keeps their access.

Only the household's primary member can delete the whole household.

Email help@lakedayboard.com from the email address on your account and ask us to delete your account. Writing from that address lets us verify it's really you. You can also write to The Hyytinen Group LLC, Attn: Lakeday Privacy, 5900 Balcones Dr., Ste. 100, Austin, TX 78731. We handle these requests as described in Section 9 of the Privacy Policy.

When a household is deleted, we delete:

• Every member's Lakeday account, including name and email address. If a member signed in with Apple, we also revoke that Sign in with Apple authorization with Apple.
• Calendar events, tasks, meals and recipes (including saved and draft recipe images), the grocery list, and settings.
• Forwarded and imported inbox items.
• Connected Google Calendar and Google Photos access tokens.

Photos you choose from Google Photos or your device are cached only on that device and are never uploaded to Lakeday. They stay on the device until you remove them (Settings → Display → Photo library) or uninstall the app.

Subscription & billing records

Kept for the life of the subscription and afterward as needed for accounting, tax, and legal recordkeeping.

Request/error logs

Held in Google Cloud Logging under its default retention (currently 30 days).

Diagnostic events

About 30 days, pruned automatically.

Administrative audit records

Up to 2 years, as a security and accountability record, then deleted.

Backups

Up to 30 daily database backups plus 7 days of point-in-time recovery are kept for disaster recovery. Deleted information may persist temporarily in a backup and is not selectively restored from one except to recover from an actual data-loss incident.

Support correspondence

Kept for as long as needed to help you and for quality and legal purposes, then deleted or anonymized.

Shared lookup caches

Address and location lookup results (up to 30 days) and weather forecasts (about an hour) that our servers reuse. They are not tied to any account or household.

• Subscribed on the web: the subscription is cancelled automatically when the household deletion completes.
• Subscribed through the iOS app: Apple bills this subscription, so deleting your account does not cancel it. Cancel it in your Apple ID subscription settings to stop future charges.
• Subscribed through the Android app: Google Play bills this subscription, so deleting your account does not cancel it. Cancel it in the Google Play Store app under Payments & subscriptions to stop future charges.

• Events, tasks, meals, recipes, and grocery items: delete them individually in the app.
• Google Calendar or Google Photos: disconnect the connection in Settings → Connections to remove the stored access token.
• Photos cached for the wall display: remove them in Settings → Display → Photo library.
• Anything else: email help@lakedayboard.com from the email address on your account and tell us what you would like removed.